Questions everyone has, quietly
What shows up on my card or bank statement?
A neutral descriptor — never our product names or category. Your statement simply reads a generic company name.
What does the package look like when it arrives?
A plain, unmarked box or padded mailer with no logos, images, or wording that hints at what's inside.
Can I return a toy if I don't like it?
For hygiene and safety reasons, intimate products can't be returned once opened. Unopened items can be exchanged within 30 days.
Are Bedmate Dolls legal to import to my country?
Rules vary by country. We check restrictions before we ship and will contact you if your destination has limits.
Do you ship internationally?
Yes, we ship to most countries. A few destinations restrict certain products (especially dolls) — we'll flag this at checkout if it applies to you.
How long does shipping take?
Most orders arrive within 3-7 business days domestically. Bedmate Dolls ship via a scheduled white-glove service, typically 2-3 weeks.
Is my payment information secure?
Yes. Checkout is fully encrypted, and we never store your full card number on our servers.
What if a product arrives damaged or defective?
Contact us within 7 days with a photo and we'll send a free replacement or refund — no need to return the item first.
Can I ask for advice before I buy?
Absolutely — email our support team with your question. We're happy to help you pick the right product, no judgment, ever.
Are your products body-safe and tested?
Every product listing states its material. We only carry medical-grade silicone, ABS, or TPE — never porous jelly rubber or unlabeled materials.
How do I track my order?
You'll receive a tracking link by email once your order ships. The sender name on the email is neutral, not our store name.
Can I send this as a gift without the recipient knowing what it is?
Yes — every package ships in a plain, unmarked box regardless of the order, so it's gift-safe by default.